Terms and Conditions

Air Taxi Vanuatu terms and conditions;

  1. Flights are subject to weight restrictions at the discretion of the pilot in command.
  2. Baggage allowance is limited and will be allocated on an individual basis. Only soft bags can be carried.
  3. All flights are subject to weather at the discretion of the pilot in command. While AIR TAXI will use its best endeavours to complete tours/charter as advertised, we reserve the right to alter transport, route traveled, accommodation or services provided for any reason whatsoever, including but not limited to weather, aircraft or unserviceable equipment, operational conditions or requirements. AIR TAXI will not be responsible for any additional expenses incurred as a result of any delays, cancellations or alterations arising from this clause.
  4. Where AIR TAXI does not operate a section of a tour, or directly provide a service incorporated as part of the tour then the company shall not be responsible for any loss, damage or injury occasioned to any person or property as a result of any such tour inclusion undertaken during the tour whatsoever or howsoever the same may be caused whether as a result of negligence or otherwise.
  5. AIR TAXI can give no guarantee of exact times of arrival or departure of any service and will not be liable for failure to make connections to other services.
  6. The company reserves the right to vary the price of tours/charter as a result of any significant increase in fuel prices, or other related supplier tariffs. Written quotes are valid for sixty days.
  7. All baggage and personal belongings are carried entirely at the passengers own risk.
  8. Cancellation Policy
    1. 21 days before departure – full refund
    2. Less than 21 days from departure – 75% refund
    3. Less than 72 hours from departure – 50% refund
    4. Less than 24 hours from departure – 0% refund
  9. Prices indicated do not include Departure Taxes. These apply from Bauerfield Airport, Santo Airport and Tanna Airport. Applies to ALL tours/charter.
  10. Air Taxi reserves the right to sell any unused charter flight seats.

Price Beat Guarantee

While we believe we offer the best prices for tours to Tanna Volcano, if you are quoted a better price from another operator for a similar Tour to Tanna, we will happily beat it!

Easy & Quick Booking

Get in touch by phone, email or using our quick-and-easy online enquiry form, and we'll help you get everything organised.

Official clean-caring-checked badge from Vanuatu Tourism

Alice M
Alice M
2022-12-25
Verified
Easy, reliable access to the Torres Islands, Vanuatu. Ayden made our Christmas Day absolutely wonderful! He is a very diligent and capable pilot. He was responsible for our flight from checking in to leaving. He was so great with the kids and made the trip really fun for all of us. We could not have been happier to share our first family Christmas Day in Torres with him. Customer service at Air Taxi Vanuatu was nambawan. Ayden’s knowledge and respect of melanesian culture enriched our experience. Thankyu tumas Ayden - hopefully you have encouraged two young niVans to become pilots.
Heba
Heba
2022-12-22
Verified
A must do in Vanuatu My sister and I decided to do the overnight tour to Mt Yasur with AirTaxi and we are so grateful we did! If you come to Vanuatu this has to be Number 1 on your list. A scenic flight to Tanna Island, including flying over the volcano. A scenic drive to the volcano through the island in the back of the Ute with locals saying hello to you. A very fun bumpy drive up to the volcano through its ash and valleys. A very fun and thrilling walk upto the volcano's crater and a very beautiful sunset to accompany us with the volcanoes exploding lava. A drive back to the hotel in pitch black darkness (a lot of fun) and a beautiful hotel (whitegrass) with breakfast to wake up in all for $940 AUD. Loved the people who interacted with us and provided their services. From Meliana on the emails, phones and payments. To Josh our pilot, Our local driver to the volcano and back who let me play some reggaeton music as per his genre request and our local guides, Ben (& can't remember the other guy's name) upto the mountain who were super helpful, fun and patient. Also to the lovely local people at the stopover in the mini museum before driving up to the volcano, Thank you.Thank you Air Taxi.
suzannelouisem
suzannelouisem
2022-12-21
Verified
Tanna Overnight We had a wonderful time on the overnight tour to Tanna. Matt is an excellent pilot and a lovely guy. He is very professional and also fun. Meliana was very good with bookings and communication and the transfer team were great as well. My niece and I enjoyed it a lot. Thanks!
Yuki
Yuki
2022-12-19
Verified
Amazing experience I had Such a good time, Ken was kind and polite ! His ability to circle the fiery abyss of the tanna volcano made the whole flight amazing. Fantastic experience Thank you air taxi and pilot Ken will for sure be recommend.
CupOfLava
CupOfLava
2022-12-19
Verified
Smooth Flight, knowledgeable staff We used air taxi to fly Vila to Tanna and were not disappointed! Our pilot Oliver was exceptional in his knowledge of the islands and provided a relaxing and smooth trip with stunning views. Once in a life time experience!
Pierre-Luc C
Pierre-Luc C
2022-12-19
Verified
Smooth Ride We had to organise a last minute trip to the banks and Air Taxi was able to accommodate us without a problem. Olivier flew us from Vila to Gaua, Vanuatu Lava and back in a day with the smoothest landings.
couplex9
couplex9
2022-12-14
Verified
Saved the day Our main reason for visiting Vanuatu was Yasur volcano and we almost missed it after Air Vanuatu cancelled our flights to Tanna twice. Thankfully Air Taxi has this overnight package which includes flying over the volcano and staying 2-3 hours at sunset on the volcano. Everything worked out smoothly as included in their program. They were 8 of us and Oliver the pilot on the plane and had a very smooth flight to and from Tanna on their 10 seater planes. Overall a very good experience with Air Taxi.
Revilo
Revilo
2022-12-13
Verified
Dedication to the industry! I have only ever heard good things about Airtaxi; but from the very first encounter, the friendly Steven was there to check in the whole retinue, promptly weighing and sorting all the luggage. During the wait for the preparation of the flight, he was busy filing the required paperwork, sorting out the weather and organising the logistical airside operations for the plane. In my opinion, I believe Airtaxi would just be another charter company without the dedication and love towards aviation that was shown in my recent and continued encounters.
665Joe
665Joe
2022-12-07
Verified
AMAZING! Saved the day when we were ditched by Air Vanuatu When Air Vanuatu left us stranded at the airport and at risk of missing out on Tanna Island and the Volcano Air Taxi were more than happy to help. They charged a very fair price for 2 seats on a charter plane and offered to store our luggage for free. Josh the Pilot was awesome! He helped us out by arranging us a car to get to the Volcano because the airport was empty on arrival. The flight was directly over the volcano and you could see pools of lava below. Could not recommend this service more.
Melville S
Melville S
2022-12-02
Verified
Amazing We (two couples one from France, other from Italy and I from Australia) had a memorable overnight trip to Mt Yasur, Tanna with AirTaxi. Meliana at AirTaxi, Port Vila was very helpful. Even though we flew out of Port Vila in the rain our pilot Aiden did a great job in keeping us informed and calm all the way (he did not over promise). We were picked up from Tanna airport by the four-wheel drive crew (Richard and his father-in-law) and driven part way up Mt Yasur. The drive was through rough terrain, but the drivers were very skilled. Mt Yasur put on a spectacular display after sunset. Because of cloud cover Aiden was not able to fly over the volcano the evening we arrived in Tanna, but he made up for it on our return trip the following morning. Pilot Aiden is such a professional that we were able peak into the bowels of the bubbling volcano. Thank you, Aiden.